With the importance that is getting the direct and fast communication by the Internet, not only by mail but on the social networks, find Travelgenio in some of the most important ones is a luxury.
Every traveler needs the tranquility that, if they have any incidence, the company with whom they have contracted their trip will answer directly and personally during their vacation days.
Travelgenio knows it and, making an intelligent effort, answers any doubt, and manages any incidence happened in anywhere in the world.
Apart from this, the online travel agency understanding also the importance of the final satisfaction of their customers, improved their call center increasing its schedule to be able to attend more callings.
This is sign that Travelgenio is involved in the process of growth and you only have to take a look the the financial results during last years in the Spanish market to understand the exponential growth that is developing. (Read more in our Mariano Pelizzari interview)
Not only has part of its business spread across Spain and most European countries, but this year has plans to arrive in South America with products ranging from the sale of airline tickets and also go through hotel bookings, car rental, insurance and transfers.
Because of the Internet offer you can find, it is often difficult to choose the company to trust for your holidays, but Travelgenio gives the confidence because of all the changes that is making during this year to answer for customers requests.
Its CEO, Mariano Pelizzari, has a great trayectory and experience in the touristic sector and that’s why he understands that, an online travel agency must be well reputated and needs to be in personal contact with its customers, offering concrete answers to every need they have.
If something has changed positively in the companies contact with their customers is that Internet has made more accesible the information and they are asked to have a positive response to any problem that may happen during the experience with their different products.